1. Introduction
Cosmic Infinity Pte Ltd (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal data when you visit our website, purchase a membership, or use Zenith and related services (collectively, the “Service”).
By using the Service, you acknowledge that you have read this Privacy Policy. If you do not agree, please do not use the Service.
2. Who Is Responsible for Your Data
For purposes of applicable data protection law, the data controller is:
Cosmic Infinity Pte Ltd
Attn: Privacy / Data Protection
Email: support@insidezenith.com
3. Information We Collect
We may collect the following categories of information:
- Account and identity information: name, email address, username, password, billing address, and membership status.
- Payment information: subscription plan, transaction history, and limited payment details processed by our payment providers. We do not store full credit card numbers on our servers.
- Usage information: pages viewed, features accessed, login times, device type, browser type, IP address, and general interaction data.
- Communications: messages you send to support, survey responses, refund requests, and community posts if applicable.
- Marketing preferences: whether you opted in to receive updates, newsletters, or promotional messages.
- Cookies and similar technologies: identifiers used for site functionality, analytics, and performance monitoring.
We do not intentionally collect sensitive personal data such as government ID numbers, brokerage account passwords, or precise financial account credentials through the Service.
4. How We Use Your Information
We use personal data to:
- Provide, operate, and maintain the Service;
- Create and manage your membership account;
- Process payments, renewals, refunds, and billing inquiries;
- Send service-related notices, security alerts, and account updates;
- Respond to support requests and communicate with you;
- Improve website performance, content, and user experience;
- Detect, prevent, and address fraud, abuse, or security issues;
- Comply with legal obligations and enforce our Terms and Conditions;
- Send marketing communications where permitted by law and your preferences.
5. Legal Bases for Processing
Where required by applicable law, we process personal data based on one or more of the following grounds:
- Performance of a contract with you;
- Your consent;
- Our legitimate interests in operating, securing, and improving the Service;
- Compliance with legal obligations.
6. How We Share Information
We do not sell your personal data. We may share information only as described below:
- Service providers: hosting platforms, payment processors, email delivery tools, analytics providers, customer support software, and security vendors that help us operate the Service.
- Professional advisers: lawyers, accountants, auditors, or insurers where reasonably necessary.
- Legal and safety purposes: when required by law, court order, regulatory request, or to protect rights, safety, and integrity of the Service.
- Business transfers: in connection with a merger, acquisition, financing, or sale of assets, subject to appropriate confidentiality protections.
Third-party providers are authorized to use personal data only as needed to perform services for us and are expected to maintain appropriate safeguards.
7. Cookies and Analytics
We and our service providers may use cookies, pixels, local storage, and similar technologies to remember preferences, keep you signed in, measure traffic, and understand how visitors use the site.
You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.
Typical retention periods include:
- Account data: for the life of your membership and a reasonable period afterward;
- Billing records: as required for tax, accounting, and dispute resolution purposes;
- Support communications: for a period necessary to resolve inquiries and improve service quality;
- Marketing records: until you unsubscribe or withdraw consent, where applicable.
9. Data Security
We implement reasonable administrative, technical, and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.
No method of transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for using a strong, unique password.
10. International Transfers
Your information may be processed in Singapore and other countries where we or our service providers operate. Where personal data is transferred internationally, we take steps designed to ensure appropriate safeguards consistent with applicable law.
11. Your Rights and Choices
Depending on your location, you may have rights to:
- Request access to personal data we hold about you;
- Request correction of inaccurate or incomplete data;
- Request deletion of personal data, subject to legal exceptions;
- Object to or restrict certain processing activities;
- Withdraw consent where processing is based on consent;
- Opt out of marketing emails by using the unsubscribe link or contacting us;
- Lodge a complaint with a relevant data protection authority.
To exercise these rights, contact us at support@insidezenith.com. We may need to verify your identity before responding.
12. Children’s Privacy
The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe a child has provided us personal data, contact us and we will take appropriate steps to delete it.
13. Third-Party Websites and Services
The Service may contain links to third-party websites, brokers, charting platforms, payment pages, or community tools. We are not responsible for the privacy practices of those third parties. Review their privacy policies before providing personal data to them.
14. Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated “Last updated” date. Material changes may also be communicated through the Service where appropriate.
15. Contact Us
For privacy questions, requests, or complaints, contact:
Cosmic Infinity Pte Ltd
Attn: Privacy / Data Protection
Email: support@insidezenith.com